Winter Season - Rental & Retail Shop Supervisor

11 November 2024

• Overseeing all aspects of the day to day operations of the Rental, Retail and Valet operations of one of the YamaSport shops.
• Providing genuine, friendly and professional advice to guests with the aim of providing them with a seamless, enjoyable holiday experience.
• Leading and directing your team to ensure all operational aspects are covered, in conjunction with YamaSport management.
• Training seasonal staff on rental and retail products, procedures and guest services.
• Overseeing the front desk processes, including greeting and signing in of rental guests, cash, credit card and pre-booked account transactions, and daily balancing of tills.
• Maintaining up to date knowledge of the upcoming pre-booked rentals, and preparing for busy periods.
• Helping to prepare weekly and daily rosters for your staff team.
• Ensure shop opening and closing procedures are carried out.
• Dealing with any customer service issues that may arise, referring them to management if required.
• Providing guests with accurate information on the resort area and where to book other services such as ski school and guiding services.
• Liaise with our other shops, hotels, ski valets and accommodation providers regarding rental deliveries and returns, and overdue rentals.
• Liaise with stores person / driver to ensure the rental equipment is restocked regularly to provide a full selection for guests.
• Performing rental technician and cashiering duties as required.
• Keeping all areas of operation clean, tidy and organised.
• Other general tasks related to a snow resort rental business.

• Experienced in rental and retail operations, ideally with staff supervisory or management experience.
• Passionate about snow sports and enjoy sharing that enthusiasm.
• Knowledgeable about skis and boards and snow equipment in general.
• A customer service star with endless patience.
• Genuinely friendly and professional with great communication skills.
• Enjoy leading a tight-knit team to achieve departmental and company goals in a busy work environment.
• Display the highest professional integrity.
• Capable of making decisions and working autonomously, while also working to achieve department and company goals in conjunction with management.
• Have a strong command of English - the ability to speak a second language such as Mandarin, Cantonese or Japanese would be a great plus but not essential.

Previous experience working as a rental shop supervisor or manager is highly regarded – but if you have the above qualities and are ready to step up to a supervisory role, we welcome your application.

Pay Rate

• ¥1,900 - ¥2,150 per hour
• 25% overtime allowance for hours worked above prescribed working hours for the month.

Employment Period

• 11 Nov 2024 - 7 Apr 2025
• Fully paid training at the start of the season.

Hours

• Generally 5 days per week, around 40 hours per week.
• Hours will vary through the season depending on business levels with less hours at the start and end of the season (more riding time!) and occasional overtime during peak periods.

Lift Passes

• Your own Free Grand Hirafu season pass with an option of upgrading to All Mountain at an additional cost.
• If you do not need a pass, you will be offered a bonus payment of ¥45,000.

Travel Support Bonus

• ¥30,000 travel cost support bonus upon contract completion.

Subsidised Accommodation and Staff Shuttle

• Subsidised staff accommodation available in Hirafu starting from ¥5,000 per month quad share, ¥15,000 twin share (or double for couples) with all utilities, basic supplies and WiFi included.
• Free Staff shuttle available to Kutchan Town for shopping.

Free Ski & Snowboard Lessons

• Great for first-timers and beginners - free ski/snowboard group lessons with GoSnow (dependent on availability.)

Discounts on HTM's services

• Discounts on stays, restaurants, rentals, massages and more with HTM operated businesses.

Future opportunities in Niseko with the company

• For the best performing seasonal staff, we will want you back and can potentially sponsor a working visa for future seasons (provided you meet the sponsorship criteria). Full-time career options are also available.

Please click here if clicking above does not reveal the Application Form.